If you have purchased a web hosting package and you have some queries with regard to a particular function/feature, or if you have stumbled upon a certain problem and you require support, you should be able to contact the respective customer service team. All web hosting providers deploy a ticketing system irrespective of whether they provide other means of contacting them apart from it or not, as the easiest way to fix a problem most often is to use a ticket. This type of correspondence renders the replies sent by both sides simple to track and allows the technical support staff members to escalate the problem in case, for example, an administrator has to intervene. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you have to use no less than 2 separate accounts to get in touch with the client service staff and to actually administer the hosting space. Incessantly signing in and out of different accounts can sometimes be a nuisance, not to mention the fact that it requires a very long period of time for the majority of hosting providers to answer the ticket requests themselves.
Integrated Ticketing System in Hosting
The ticketing system that we use for our Linux hosting isn’t separate from the hosting account. It is an indivisible part of our fully featured Hepsia hosting Control Panel and you’ll be able to visit it at any given time with only a few clicks of the mouse, without ever signing out of your hosting account. The ticketing system includes a quick-search box, which will help you track the status of any support ticket that you’ve posted in the past, if needed. Plus, you can see knowledge base articles that are relevant to various problem categories, which you can select, so you can find out how to fix a given problem before you actually submit a ticket. The ticket response time is maximum one hour, so you can receive swift assistance whenever you need one and in case our client support staff suggests that you do something in your hosting account, you can do it immediately without needing to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is more efficient to manage everything from one place, which is why we’ve implemented a ticketing system into the in-house developed Hepsia hosting Control Panel, which is offered with every single semi-dedicated server plan. This will enable you to manage the communication with our customer service team along with your hard disk space, which means that you won’t have to remember an additional user name for a different admin dashboard. You’ll be able to submit a new ticket or to track down the status of an old one with less than a couple of clicks of the mouse whilst you are browsing the content within your semi-dedicated account. Besides, you can go through older tickets using a smart search filter or read applicable FAQ articles, which contain solutions to commonly faced challenges. The inbuilt ticketing system is strictly monitored 24x7 with the maximum response time being just 60 minutes, so there’ll always be somebody to assist you.