Despite the fact that this is not the keyaspect to help you identify a dependable hosting provider from a bad one or a reseller from an actual provider, being able to call and communicate with a live person is an indicator that you are not working with a one-person service provider and that you will be able to reach somebody if you need support. The telephone support for web hosting services may range from general to expert, therefore the problems that can be resolved through a call differ based on the service provider. In the general case, these matters are simpler and feature billing or 1st level technical issues as more complex matters generally require a support ticket where both you and the administrators can track what is going on with a given issue. Nevertheless, the option to call your provider will save you lots of time and efforts for the countless small issues that may eventually appear when you manage your web hosting account.
Phone Support in Hosting
We believe that having the option to talk with a live consultant is very important, so we have 3 support lines globally (USA, UK and Australia) and you will be able to contact us on the phone for fourteen hours every day. If you consider getting one of our Linux hosting, for example, you're able to give us a call and learn more about our solutions before placing your order so as to make sure that we do cover all of the system requirements for your websites. After the purchase, you can call us about any sales and / or billing problems you may experience, or receive any type of general or basic tech information that you need. We have aimed to find the perfect balance between telephone and ticket support, so for solely technical issues you can use our ticketing system, which will make it easier to follow the communication together with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server plans that we supply include live phone support for 14 hours daily. If you're not sure which package is appropriate for your web sites, you want to learn more about a plan's specifications or you need any other type of information about our services, you can call any of the local numbers that we have in the United States of America, Great Britain and Australia and our customer support representatives will help you. If you currently have an account, you can get in touch with us about sales and general issues, although we are often able to assist with a multitude of technical issues as well. For strictly tech problems you'll have to take advantage of our in-built ticketing system where the correspondence between you and our technical support team will be in 1 place, which is the better option when your issue requires more time to be dealt with or it has to be escalated to our sysadmins.