Customer Support Channels
A One–Hour Ticket Response Guarantee
We offer a 1–hour response guarantee for any ticket or email that you send to our help desk team. We will quickly answer all general questions and forward right away the matter to our administrators in case any further assistance is needed. If you make use of the Administration Services package, we will complete any of the included services at a time that has been agreed upon upfront.
A Top–Notch Help Desk Support Service
Should you need assistance working with our Website Control Panel or with any of the applications that we’ve preinstalled on the server for you, you can touch base with the technical support staff at any moment via the ticketing system. What’s more, should you need assistance administering your dedicated hosting server, you can make use of our Administration Services package, which includes OS updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and restarting services, backup hard drive space, etcetera.
An Intuitive Help Section
Our Website Control Panel was installed by default for each Linux dedicated hosting server. Among its functionalities is a rather time and effort–saving integrated knowledge base that will walk you step by step on all the tasks that you can perform. The majority of help articles also video versions that show all the actions that you can perform in a highly illustrative manner. You will find the how–to articles and the video tutorials in the top right corner of each section of the Website Control Panel.